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Exam Number : PC0-001
Exam Name : ITIL 2011 Foundation
Vendor Name : PEOPLECERT
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PC0-001 exam Format | PC0-001 Course Contents | PC0-001 Course Outline | PC0-001 exam Syllabus | PC0-001 exam Objectives

This hands-on ITIL Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB and EXIN, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs

Introduction to ITSM
IT's Total Cost of Ownership (TCO)
ITSM's Value to the Business
IT Service Management (ITSM)
Critical Success Factors (CSF)
Need to Know ITSM Concepts
IT Service Provider Model
IT Service Provider Domain Map
IT Governance
IT Service Lifecycle Management
IT Resource Management
IT Quality Management
IT Security Management
IT Service Provider Capability Model
The Service Provider Model Deployed
Good Practice
- Introduction to ITIL Version 3
Introduction to ITIL Version 3
ITIL History
ITIL Description
ITIL v3 Service Lifecycle
ITIL v3 Service Lifecycle Management Processes
Managing Services with ITIL
- Service Strategy
Service Strategy
The Service Lifecycle
Service Strategy Objective
Service Strategy Processes
Service Stategy
- Principles
Value Creation
Utitlity & Warranty
Service Assets
Service Provider Types
Service Portfolio
Service Portfolio Management
- Service Design
Service Design
The Service Lifecycle
ITSM Service Design Objective
Service Design Processes
Service Design Principles
Service Portfolio Design
Technology Design
Process Design
Measurement Design
Service Provider Models
- Service Transition
Service Transition
The Service Lifecycle
Service Transition Objective
Service Transition Processes
Service Transition Goals
Service Transition Value to the Business
Service Operation
The Service Lifecycle
Service Operation Objective
Service Operation Processes
Service Operation Technology Domains
Service Operation Management Domains
Service Operation Goals
Service Operation Principles
Service Operation Value to the Business
Continual Service Improvement
The Service Lifecycle
CSI Objective
CSI Model
CSI Goal
The Principles of CSI
CSI Benchmarks
Service Level Management
Continual Improvement
Service Measuring & Reporting Frameworks

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PEOPLECERT Foundation testing

PeopleCert and the future of professional abilities: A dialog with Byron Nicolaides | PC0-001 Practice Questions and braindumps

“expertise talents, emotional expertise and marketing advantage are extra fundamental than ever before and we are developing products to be certain they are certified”, noted Byron Nicolaides, Chairman and CEO of PeopleCert and President of CEPIS. He explained that nowadays technology has created fully distinct conditions when it comes to competencies acquisition, declaring the need for universities global to adapt to those, with certifications in a number of different cognitive fields gaining price.

We sat down for a dialog with Mr. Nicolaides on the previous and way forward for PeopleCert, but additionally what lies in store for the world Edutech ecosystem, in which his business has turn into a key participant. He highlighted PeopleCert’s extensive product construction capabilities, noting that the business’s in-condominium teams of consultants are answerable for making a choice on key market tendencies, mapping the aggressive panorama and managing a global community of subject remember specialists. “There is no hassle on what product we can boost, as we have ensured our methodology is frequent and capitalises on the most fulfilling practices of a lot of programs/industries”, he concluded.

European pastime: What academic problem does PeopleCert resolve?

Byron Nicolaides: PeopleCert is an Edutech enterprise and a global leader in the assessment and certification of professional advantage. At a time when being in a position to demonstrate a given set of abilities is fitting increasingly essential, we focal point on the construction and delivery of global frameworks and certification courses that are largely adopted via employers and check takers global. PeopleCert grants exams in more than 200 international locations in 25 languages, via its state-of-the-paintings evaluation know-how, enabling authorities to reach their full knowledge and understand their existence ambitions through getting to know.

are you able to recount to us the story at the back of PeopleCert?

The story of PeopleCert is deeply intertwined with that of my very own existence. both my fogeys had been academics who instilled in me a profound appreciation of education as a key to increasing one’s horizons.

We delivered our first certificates in 2000 with ECDL foundation, probably the most established certificate for ICT potential globally. Over the next 20 years, we improved our providing from a single product to a complete portfolio of 600+ assessments, together with the international courses of ITIL and PRINCE2, for which we act because the unique Examination Institute for AXELOS (the joint venture enterprise between Capita Plc and UK’s cabinet workplace).

through the years we've modified our center of attention from delivering third-party IP to establishing and offering our own classes worldwide. we now have developed extraordinarily successful courses within the areas of enterprise & IT and Languages, including DevOps and Scrum, replacing third-celebration items in our portfolio.

are you able to describe PeopleCert’s progress over the last year?

PeopleCert has completed very neatly over the years, growing to be continuously each earnings and EBITDA through forty% 12 months-on-year, on general for five years unless the pandemic. 2020 has been an exciting yr for our business, with vital trends on a considerable number of fronts.

In August 2020, we deployed our Scrum certification application, bettering our business& IT portfolio and constructing on the PeopleCert DevOps product suite that turned into launched in 2019, offering a finished Agile providing to our global community or practitioners and network of coaching partners.

In September 2020, PeopleCert introduced the acquisition of the foreign affiliation for Six Sigma Certification (IASSC), the international expert association dedicated to transforming into and adorning the requisites in the Lean Six Sigma group. For over a decade, IASSC has been a depended on accomplice to assorted international organizations (akin to Amazon, BMW, Cisco, Auburn, Pepperdine, Arizona State tuition, institution of Texas Arlington, the U.S. army, Navy, Air force and Marines), presenting professionals and college students from well-known corporations, universities and government groups Lean Six Sigma skilled Credentialing and assisting them of their pursuit of excellence.

In April 2021, the organization introduced the launch of the first international Certification of Classical Greek by way of LanguageCert (a member of the PeopleCert community). This new qualification suite pays tribute to Greek language heritage, recognising the importance and contribution of Classical Greek language to modern civilisation. LanguageCert Classical Greek exams will be offered free of cost unless the end of 2021.

“For over 10 years, we've been investing heavily in product building within the areas of enterprise & IT and Languages. Our roadmap for 2021-22 contains over 20 new courses and new ones are always being added”, says Byron Nicolaides.

How has the pandemic impacted PeopleCert as a enterprise?

The biggest problem become to maintain the PeopleCert crew secure and united while seamlessly serving our purchasers world wide. Our group has been extremely committed and we managed to enhance our 2020 EBITDA vs 2019. With a superb enterprise Continuity Plan in area – PeopleCert is certified by means of ISO 22301 for enterprise Continuity on account that 2015 – we switched to teleworking instantly. To satisfy the increasing demand for online tests, which grew fourfold all through the COVID-19 duration, we unexpectedly scaled up our online examination Centre means, allowing candidates to take their tests remotely through the use of our OLP solution. competitors who didn't have an equal solution confronted a 90% drop of their revenues. as soon as once more, technology become confirmed a key device at our disposal, which along side our transforming into product portfolio, helped us climate the storm.

the place do you see PeopleCert in 5 years?

We see PeopleCert as a key player in a future the place skills acquisition and certification lead to broader skilled horizons and lifelong learning. Our purpose is to continue to hearken to the wants of candidates and make contributions to the implementation of their expert plans, enabling them to entry stronger jobs and higher salaries by way of setting up principal frameworks and certification items. figuring out the wants of the labour market, we deliver complete certification functions with an emphasis on nice, innovation, ardour, and reliability. presently, we are focusing on accelerating our group’s growth through aggressive product building the place PeopleCert owns the IP for the framework, the qualification and all linked belongings. we are also due to the fact acquisitions anyway biological, whereas additionally strengthening the overseas presence of LanguageCert (a subsidiary of the community) in the box of language learning.

can you tell us a bit of greater about PeopleCert’s product development plans?

For over 10 years, we have been investing heavily in product development within the areas of business & IT and Languages. Our roadmap for 2021-22 comprises over 20 new programs and new ones are constantly being delivered.

we now have one of the most strongest-globally in-house groups of consultants that focus most effective on product construction, which is answerable for deciding on key market trends, mapping the competitive landscape and managing a worldwide network of discipline remember consultants. There isn't any hindrance on what product we can advance, as we've ensured our methodology is standard and capitalises on the surest practices of various programs/industries.

counting on the maturity of every market, our product construction cycle may also consist of the framework, the core suggestions, the body of capabilities, the discovering outcomes, turn-key training and examination content material; all with applicable industry focus and psychometric validation.

All this is supported with the aid of PeopleCert know-how that maximises great of deliverables and minimises time-to-market.

in case you may go back in time to do the rest otherwise together with your enterprise, what would it not be?

Ι would no longer exchange the mixture of choices that led me to where i am today. a combination of difficult work and a focus on pleasant is the secret to our success. PeopleCert re-oriented itself to serve overseas markets in 2008, a milestone 12 months and perhaps probably the most essential in our enterprise’s background. The independence of PeopleCert throughout product building, assessment technology and operations enable us to be very positive concerning the future! today PeopleCert conducts tests in more than 200 international locations.

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