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Digital replica — Frequently asked questions

The Arkansas Democrat-Gazette has a digital replica edition that presents the news in an exact newspaper format on an electronic device. In most areas of the state, subscribers are already reading the newspaper on iPads supplied by the Democrat-Gazette. Monday to Saturday print delivery has been suspended, while Sunday delivery has continued in some areas. These FAQs answer questions readers are asking about the digital replica/iPad program.

Q: Do I have to wait to get a letter to make the switch to the digital replica edition?

A: All seven-day-a-week subscribers already have access to a digital replica via our application for Apple iPad and phones HERE and for Android devices here HERE. You can also view on your laptop or desktop by clicking on the "Today's Paper" link on arkansasonline.com. To access the edition, you simply must establish an online account by creating a username and password here HERE. If you do not have a tablet of your own, as the program comes to your area you may wish to have an iPad provided by the Arkansas Democrat-Gazette.

Q Has the Northwest Arkansas-Democrat Gazette made the conversion to iPad/Sunday-only delivery?

A: Yes.

Q When can I get my iPad?

A: All seven-day-a-week subscribers may get one by calling (501)-378-3847. We are finding about 15% do not want an iPad, mostly because they already have one, or some like reading it on a computer or even their phone.

Q: How many iPads per subscription?

A: One. Subscribers will receive one iPad per paid subscription. However, subscribers may also access the replica paper using their own tablet, smartphone or computer.

Q Can I still do the puzzles?

A: Yes. There are interactive versions of the puzzles on the replica, plus there are additional puzzles that are only available on the replica.

Q What if I already have an iPad?

A: Subscribers can download the replica app on most personal devices.

Q Why is the rate the same if I’m not receiving a printed edition?

A: To ensure that we continue to produce a high-quality newspaper 7 days a week, the subscription rate is necessary to sustain our business.

Q What if I don’t know how to work an iPad?

A: Specially trained representatives of the Arkansas Democrat-Gazette will meet one-on-one with subscribers at a meeting space, or at home if necessary, to show the subscriber how to use the device. Digital specialists are also available to assist or answer questions at (501)-378-3847.

Q What time is the online edition available?

A: Normally by 4 a.m.

Q Will the convenience stores racks in the area still be serviced?

A: We will still sell Sunday papers in some convenience stores, some grocery stores and most Walmart stores.

Q Can I have the print edition sent to me in the mail?

A: No.

Q What if I have don't have internet access, or Wi-Fi?

A: You may contact an Internet service provider to add Wi-Fi to your home. You may also set up wifi hotspot service with a cellular provider.

Q What about damages to the iPad? Who should I contact? Will the device be replaced?

A: We will provide a protective case to help keep the equipment safe from physical damage. We will not be responsible for physical damage sustained to the equipment. Contact us at (501)-378-3847 for troubleshooting or for manufacturer’s defects.

Q My app icon on the desktop of my tablet/phone has a red circle with the #1 in the middle. What does that mean?

A: The red circle with the number in the center indicates an edition of the Arkansas Democrat-Gazette has been downloaded to your app and is ready for you to read. The red circle will remain until you open and read the edition.

Q What are the little play button and mountain graphics on photos and in stories?

A: The play button and mountain graphics are links to videos and photo galleries related to each story and that play in the app.

Q Where can I find out more about the app?

A: Learn more about our new app and many of its new features HERE.

Digital replica — Frequently asked questions

The Northwest Democrat-Gazette has converted daily print subscribers to digital-only delivery except for Sunday. This means delivery of a physical newspaper has ceased with the exception of the Sunday edition.

Subscribers will receive the newspaper seven days a week through a digital replica edition, which is available through a mobile app or web browser. For subscribers who don’t have a mobile device, the Northwest Arkansas Democrat-Gazette has a program to provide one so that they can continue reading the daily newspaper.

These FAQs answer questions readers are asking about the switch to the new digital replica/iPad program.

Q: Do I have to wait to get a letter to make the switch to the digital replica edition?

A: All seven-day-a-week subscribers already have access to a digital replica via our application for Apple iPad and phones HERE and for Android devices here HERE. You can also view on your laptop or desktop by clicking on the "Today's Paper" link on nwaonline.com. To access the edition, you simply must establish an online account by creating a username and password here HERE. If you do not have a tablet of your own, you may wish to have an iPad provided by the Northwest Arkansas Democrat-Gazette. You may call (479)-571-6402 to schedule an appointment or wait until you receive a letter from the publisher and a follow up phone call about the details of arranging pick up/delivery, setup and orientation.

Q: Is the Northwest Arkansas-Democrat Gazette making the conversion to iPad/Sunday-only delivery?

A: Yes. We have completed the transition in the 12-county coverage area.

Q: When can I get my iPad?

A: All subscribers are offered one. You may call (479)-571-6402 to schedule an appointment. If you have your own tablet, you can download the app and begin reading. You can call (479)-571-6402 for more information.

Q: How many iPads per subscription?

A: One. Subscribers will receive one iPad per paid subscription. However, subscribers may also access the replica paper using their own tablet, smartphone or computer. Each subscriber can access the NWADG on five devices per household.

Q: Can I still do the puzzles?

A: Yes. There are interactive versions of the puzzles on the replica, plus there are additional puzzles that are only available on the replica.

Q: What if I already have an iPad?

A: Subscribers can download the replica app on most personal devices.

Q: When will my daily print delivery end?

A: Daily print delivery has eneded.

Q: Does this impact the weekly newspaper you publish for my community?

A: We plan to continue printing the weekly newspapers.

Q: Why is the rate increasing if I’m not receiving a printed edition?

A: To ensure that we continue to produce a high-quality newspaper seven days a week, the subscription rate is necessary to sustain our business.

Q: What if I don’t know how to work an iPad?

A:Specially trained representatives of the Northwest Arkansas Democrat-Gazette will meet one-on-one with subscribers at a meeting space, or at home if necessary, to show the subscriber how to use the device. Digital specialists are also available to assist or answer questions at (479)-571-6402.

Q: What time is the online edition available?

A: Normally by 4 a.m.

Q: Will the yellow racks and convenience stores in the area still be serviced?

A: We will only Sunday papers inside retail outlets.

Q: Can I have the print edition sent to me in the mail?

A: No.

Q: What if I have don't have internet access, or Wi-Fi?

A: You may contact an Internet service provider to add Wi-Fi to your home. You may also set up wifi hotspot service with a cellular provider.

Q: What about damages to the iPad? Who should I contact? Will the device be replaced?

A: We will provide a protective case to help keep the equipment safe from physical damage. We will not be responsible for physical damage sustained to the equipment. Contact us at (479)-571-6402 for troubleshooting or for manufacturer’s defects.

Q: My app icon on the desktop of my tablet/phone has a red circle with a check mark inside. What does that mean?

A: The red circle with the check mark in the center indicates an edition of the Northwest Arkansas Democrat-Gazette has been downloaded to your app and is ready for you to read. The red circle will remain until you open and read the edition.

Q: Where can I find out more about the app?

A: Learn more about our new app and many of it's new features HERE.

If you have any questions or need help, please contact us at 479-571-6402 or you can email us at [email protected]