Avaya 3314 : Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Practice Tests

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Exam Number : 3314
Exam Name : Avaya Aura Experience Portal with POM Implementation and Maintenance Exam
Vendor Name : Avaya
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3314 Exam Format | 3314 Course Contents | 3314 Course Outline | 3314 Exam Syllabus | 3314 Exam Objectives

Exam ID : 3314
Exam Title : Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
Exam Questions : 62
Passing Scores : 66% (41 of 62 correct)

Architecture

- Describe Web Services.
- Describe AAEP operations.
- Describe the AAEP and POM architecture.
- Describe the Experience Portal External Systems.
- Describe the capabilities of CMS RT Socket-based Routing.
- Describe the enhancements for ICR 7.0.

Experience Portal Implementation

- Describe Agent Assignment options.
- Explain AAEP licensing.
- Explain how agent scripts are created and used.
- Describe the VoIP connections.
- Configure Avaya Aura Experience Portal (AAEP) features and functions.
- Describe the steps to configure the EPM for Email and SMS.

Proactive Outreach Manager

- Define POM server definitions.
- Describe the components of the POM User Interface.
- Describe the enhancements for POM 3.0.
- Describe the standard POM reporting capabilities.
- Explain how agents are assigned to campaigns.
- Verify the prerequisites to the POM installation.
- Describe POM features and functions.
- Install and configure POM features and functions.
- Install POM licenses.
- Perform POM database administration.

ICR Implementation

- Configure Intelligent Customer Routing (ICR).
- Explain the ICR installation requirements.
- Understand ICR reporting capabilities.

Maintenance

- Describe AAEP user requirements.
- Troubleshoot POM database issues.
- Describe the AAEP standard reporting capabilities.
- Explain the AAEP backup procedures.
- Explain the upgrade paths and procedures.
- Verify AAEP operations.
- Describe ICR reporting capabilities.

Troubleshooting

- Use POM troubleshooting procedures and tools.
- Troubleshoot EPM issues.
- Troubleshoot POM database issues.
- Use AAEP troubleshooting isolation tools, logs and processes.
- Identify ICR messages and log files.

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Avaya 3314 : Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Practice Tests

Latest 2025 Updated Avaya Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Syllabus
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Avaya 3314 : Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Practice Tests

Latest 2025 Updated Avaya Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Syllabus 3314 Question Bank with Premium PDF and Test Engine

Practice Tests and Free VCE Software - Questions Updated on Daily BasisBig Discount / Cheapest price & 100% Pass Guarantee

3314 Exam Format | 3314 Course Contents | 3314 Course Outline | 3314 Exam Syllabus | 3314 Exam Objectives

Killexams Review | Reputation | Testimonials | Feedback

Avaya Aura Exam Cram

3314 Exam

3314 Exam

Other Avaya Practice Tests

Best Practice Tests You Ever Experienced

References :

Notícias

Latest 2025 Updated Avaya Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Syllabus
3314 Question Bank with Premium PDF and Test Engine

Practice Tests and Free VCE Software - Questions Updated on Daily Basis
Big Discount / Cheapest price & 100% Pass Guarantee